# Support
What are the limitations of the demo version?
In the demo version, plug-ins do not save state, but otherwise they function the same as in the full product version. This limitation can be removed by activating the plug-ins with a license key.
What kind of environment does it run on?
Requirements:
• Operating System: Windows 10 (64-bit) or Windows 11 (64-bit)
• CPU: x86-64 processor supporting AVX and FMA3 instruction sets
• Software: A DAW supporting the CLAP (64-bit) or VST3 (64-bit)
Please check with the demo version before purchasing → expdsp.com/downloads
• Operating System: Windows 10 (64-bit) or Windows 11 (64-bit)
• CPU: x86-64 processor supporting AVX and FMA3 instruction sets
• Software: A DAW supporting the CLAP (64-bit) or VST3 (64-bit)
Please check with the demo version before purchasing → expdsp.com/downloads
How many computers can I install your plug-ins on?
Four at a time that you personally own.
Do I need an internet connection to use a plug-in?
The only time an Internet connection is required is for online activation of the plug-in by entering the license key. Otherwise, the plug-in can be used without an Internet connection.
For computers without internet access, you can also use the offline activation method described below.
For computers without internet access, you can also use the offline activation method described below.
Can I do offline activation?
Yes, you can.
- Launch the plug-in on the computer where you want to perform offline activation and make a note of the displayed Machine ID.
- Access expdsp.com/offline-activation on a device connected to the internet, enter the Machine ID and license key, and press the Activate button. Upon successful activation, a license file will be downloaded.
- Transfer the downloaded license file to the offline computer, then open the license file from the plug-in's [Open License...] button to complete the offline activation.
How do I deactivate a plug-in?
You can do it from app.lemonsqueezy.com/my-orders ↗
How can I uninstall the plug-in?
Please delete them directly from the following folders:
- C:\Users\%username%\Documents\Exp DSP
- C:\Program Files\Common Files\CLAP\Exp DSP
- C:\Program Files\Common Files\VST3\Exp DSP
Are there any educational or other special prices available?
No, there are not.
Can I get a refund?
No, please try the demo version before making a purchase.
Can I transfer a license to someone else?
No, unfortunately not.
Problem not solved?
Contact us here -> help@expdsp.com